Privacy Policy

Last updated: December 2025

Solar Fix – Service CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, web application, and related services.

1. Information We Collect

a. Personal Information

We may collect the following personal information:

• Name
• Phone number
• Email address
• Company or service center details

b. Service & Operational Data

• Customer service records
• Installation and maintenance details
• Service history and technician notes
• CRM-related data entered by users

c. Device & Usage Information

• Device type and operating system
• App usage data for performance and improvement

2. How We Use Your Information

We use the collected information to:

• Provide and manage Solar Fix – Service CRM features
• Maintain customer service and service history
• Improve app performance and user experience
• Send important service-related notifications
• Ensure security and prevent misuse

3. Data Storage and Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Data may be stored on secure servers or trusted cloud platforms.

4. Data Sharing

We do not sell or rent your personal data. Your information may be shared only:

• With authorized staff and service technicians
• When required by law or legal authorities
• With trusted service providers under strict confidentiality

5. Permissions

The app may request access to:

• Camera (for service photos or documentation)
• Internet (for data synchronization and updates)

These permissions are used strictly for app functionality.

6. User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials and ensuring the accuracy of data entered into the system.

7. Data Retention

We retain data only as long as necessary to provide services or comply with legal obligations. You may request data deletion where applicable.

8. Children’s Privacy

Solar Fix – Service CRM is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Solar Fix – Service CRM
Email: info@preintelligence.com
Phone: +91-9940242742